Hi there,

I hope that you and the team at Shelton Car Care are well.

In this day and age we are encouraged to complain, complain, complain but not to praise so much.

As a Manager of a Customer Service Team I know all too well the benefits of saying “thank you” and passing on positive feedback.

Please pass on the thanks and appreciation of my Wife and I to the Team at S.C.C.

You recently carried out work on my Wife’s silver Vauxhall Corsa, DF51 BZH, where you replaced the starter motor and addressed an oil leak.

I particularly liked the collection service, the guys that collected the car were great and very professional. They smiled and greeted me like they really wanted to impress me….and they did. I thought the  “uniform” with your logo on was a great touch too, made them look smart and approachable.

The communications I received throughout the whole job were fantastic. The use of modern technology, ie. text messaging, is something that many in customer service forget about. I thought it was very good, I didn’t have to stop what I was doing and answer the phone, I could read the message and give some thought to the answer. Obviously having the facility to ring and talk to someone was an added advantage.

When the car was ready to return I was once again impressed with the efforts to fit in around our availability to be there for handover and payment etc.

We have two other cars which will require work from time to time, a Mazda MX5 which we share and my Daughters Peugeot 106. We will be using S.C.C. in the future for the M.O.T. s on these and any other work that they require.

I also have a company car, a new Mazda 6 but unfortunately it is on a lease program and has to be serviced by a Mazda agent.

Once again, thank you very much for everything.

Bernard Cashmore-Thorley.

Barlaston.